If you’re unhappy with your vehicle or the service you’ve received, please contact your local Truck Dealer. They are best to address your issue in the first instance and will contact us directly on your behalf.
If, after speaking with your local Truck Dealer, you feel that your issue remains unresolved, you can contact the Mercedes-Benz Trucks Customer Services team.
Mercedes-Benz are 'Searching for the Stars of Tomorrow' to join their Apprenticeship Programme to train as a Parts Operations Specialist, Light Vehicle Technician or a Heavy Vehicle Technician. It's simple, just register your CV now and a member of our recruitment team will be in touch once our recruitment is open.
You will receive a response detailing your registration number and the instructions on how to contact the Technical Support Team for guidance. Alternatively, you will receive a response outlining the reasons why your request has been declined.
Registrations are only stored for one year from 1 January to 31 December. You must re-apply annually to qualify for support in that calendar year.
Technical support is offered subject to the business meeting the minimum criteria set out in the registration form for each request and that the work is being undertaken:
By a suitably trained and qualified technician, meeting a minimum standard (NVQ, City & Guilds, IRTEC, MBTUK training, five years’ experience)
Within the Mercedes-Benz and FUSO recommended repair processes using the correct manufacturer information system.
In a professional work area, appropriate for the tasks proposed.
With the correct tools and equipment with which to carry out the repair in question, as recommended by correct manufacturer information system.